YES, of course. Can you share your logo artwork and cap color/style first with us? Then we can start making the mock-up for you.
What kind of format of logo artwork do you need?
Any vector file like Ai, PDF file is fine, pls also specify the pantone code, size request of the logo, as well as its location like front, side, back, brim….
What is your MOQ (Minimum Order Quantity)?
Normally our MOQ is 150pcs, but still depends on the different style, process and technique.
If I do not like the samples, what is the solution?
With 26 years of expertise, we guarantee satisfaction. If you dislike the sample, we'll analyze your feedback, make technical adjustments, and provide a free remake if it's our error. Mass production only begins after your final approval.
Can you send the pictures of my samples?
Yes, we will send you the pictures of your samples before sending them.
Do you offer a sample order?
For the sample, there are three options as below: 1)If you place a sample order, you need to pay the sample costs and shipping costs. 2) If you place a bulk order directly, we will make a free pre-production sample by taking photos for your check quality, once you confirm, then we will move to bulk production, which could help you save the sample costs and working time. 3)You can place a bulk order directly, we will make a free sample and ship it for your checking quality before moving to bulk hat production, you only need to pay 50 USD shipping costs.
Which process or components need me a model fee?
For the metal badge, rubber patch, set up and mold cost of USD80—200 is needed, depending on the size and qty you are going to order, but that mold cost is just a onetime investment.
What is your sample cost?
Sample fee is around USD80, including the sample customize and shipping cost, but can be refunded when the bulk order is over 600pcs/design/color.
What shipping methods do you offer?
We ship via UPS, DHL, and FedEx upon request. If you have an established relationship with a forwarder or have your own Express account, you can opt to ship Collect. Both air and sea shipping are available for international orders.
Can you do DDP service?
Yes, we can do DDP service door to door cost, like DDP boat, takes longer time, but more cost competitive, DDP Air is quicker, but takes higher cost. We can also do EXW factory cost, FOB Qingdao cost, CNF and CIF terms.
How soon can I expect my shipment after it's processed?
The regular production time is around 30 days, but still depends on the order qty, process and season. DHL, normally 3-5 days. UPS / FEDEX, around 6 - 10 days. By sea, 20-30 days after sailing. By air, 5-7 days after taking off.
What forms of payment do you accept?
We accept several payment methods, including Western Union money transfers, PayPal, Alipay, Telegraphic Transfer (TT or T/T). we can accept USD, EURO, GBP,AUD, CAD…
What are your payment terms?
Generally, we require full payment for the sample orders For bulk orders, we require a 50% deposit before the start of production. The remaining 50% is due before your items are shipped
Can I pay by PayPal?
Yes, but there is a PayPal fee of 5%, our PayPal account is [email protected]