We are a professional custom baseball caps manufacturer manufacturer | | Qingdao Hielite Commodity Co.,Ltd.

Get a Free Quote

Our representative will contact you soon.
Email
Name
Company Name
Message
0/1000
FAQ

Home /  About Us /  FAQ

  • YES, of course. Can you share your logo artwork and cap color/style first with us? Then we can start making the mock-up for you.
  • Any vector file like Ai, PDF file is fine, pls also specify the pantone code, size request of the logo, as well as its location like front, side, back, brim….
  • Normally our MOQ is 150pcs, but still depends on the different style, process and technique.
  • With 26 years of expertise, we guarantee satisfaction. If you dislike the sample, we'll analyze your feedback, make technical adjustments, and provide a free remake if it's our error. Mass production only begins after your final approval.
  • Yes, we will send you the pictures of your samples before sending them.
  • For the sample, there are three options as below: 1)If you place a sample order, you need to pay the sample costs and shipping costs. 2) If you place a bulk order directly, we will make a free pre-production sample by taking photos for your check quality, once you confirm, then we will move to bulk production, which could help you save the sample costs and working time. 3)You can place a bulk order directly, we will make a free sample and ship it for your checking quality before moving to bulk hat production, you only need to pay 50 USD shipping costs.
  • For the metal badge, rubber patch, set up and mold cost of USD80—200 is needed, depending on the size and qty you are going to order, but that mold cost is just a onetime investment.
  • Sample fee is around USD80, including the sample customize and shipping cost, but can be refunded when the bulk order is over 600pcs/design/color.
  • We ship via UPS, DHL, and FedEx upon request. If you have an established relationship with a forwarder or have your own Express account, you can opt to ship Collect. Both air and sea shipping are available for international orders.
  • Yes, we can do DDP service door to door cost, like DDP boat, takes longer time, but more cost competitive, DDP Air is quicker, but takes higher cost. We can also do EXW factory cost, FOB Qingdao cost, CNF and CIF terms.
  • The regular production time is around 30 days, but still depends on the order qty, process and season. DHL, normally 3-5 days. UPS / FEDEX, around 6 - 10 days. By sea, 20-30 days after sailing. By air, 5-7 days after taking off.
  • We accept several payment methods, including Western Union money transfers, PayPal, Alipay, Telegraphic Transfer (TT or T/T). we can accept USD, EURO, GBP,AUD, CAD…
  • Generally, we require full payment for the sample orders For bulk orders, we require a 50% deposit before the start of production. The remaining 50% is due before your items are shipped
  • Yes, but there is a PayPal fee of 5%, our PayPal account is [email protected]

Get a Free Quote

Our representative will contact you soon.
Email
Name
Company Name
Message
0/1000